Summary
- Unused purchase: if you have not used any credits from a subscription or credit pack, you get a full refund within 14 days of purchase.
- Used credits are not refunded. Credits are consumed when paid AI generation (scripts, images, video, voice, dubbing) is performed; that cost is already paid to our AI providers.
- Partly used: no refund for the used part. Exceptions only when the problem was on our side (see below).
- Cancellation stops future renewals; it does not refund the current period.
Statutory right of withdrawal (consumers)
As a consumer you can withdraw from this contract within 14 days without giving reasons. The period starts on the day the contract is concluded. To withdraw, send us a clear statement (e.g. by email to ctnkyatakan@gmail.com or via the contact form, topic "Refund"). Sending the statement before the period ends is enough.
Consequences of withdrawal
We refund all payments received from you without delay and at the latest within 14 days of receiving your withdrawal, using the same payment method. If you requested that the service begins during the withdrawal period, you pay an amount proportional to the service already provided — for Moovri, the value of the credits already used.
Early expiry of the right of withdrawal
At checkout you expressly agree that we start providing digital content and services immediately, and you acknowledge that your right of withdrawal expires as soon as the contract has been fully performed (§ 356 (4) and (5) BGB). Credits you have consumed count as performed.
When we refund used credits anyway
- A generation failed because of a technical error on our side — the credits are automatically returned or credited back.
- You were charged twice or incorrectly.
- The service was substantially unavailable for a longer period.
Yearly plans
Within 14 days and with no credits used: full refund. Later, yearly plans can be cancelled to stop renewal; already started years are not refunded pro rata, except where required by law.
Model withdrawal form
To [TODO: Full legal name of owner], [TODO: Street and number], [TODO: Postal code and city], Germany, ctnkyatakan@gmail.com:
I/We hereby withdraw from the contract concluded by me/us for the provision of the following service: ____ · Ordered on: ____ · Name: ____ · Address: ____ · Date: ____
How to request a refund
Use the contact form with topic "Refund" and the email of your account. We check your credit usage and reply within 5 business days.